溫泉產業之學習型社區永續發展模式研究

A Study on Sustainable Development Model of Learning Community for the Hot Spring Industry

溫泉資源並非取之不盡用之不絕，政府為保育珍貴的溫泉資源，將溫泉產業導向合法及永續經營，訂定溫泉法94年7月施行。為兼顧溫泉保育永續利用及溫泉產業發展之共生共存，本研究以溫泉產業永續發展之角度，進行學習型社區永續發展模式論述，期經由「學習型組織」與「生態社區」之理論架構，以技術創新、專業知識自我成長，營造溫泉在地之特色，提升溫泉產業的最大經濟效益，溫泉產業得以永續發展。研究模式建構與實證方法採用「修正德爾菲法」進行專家決策問卷，所建構模式分兩大目標、八個構面，分別為目標一：溫泉產業學習型社區永續發展（構面：生態發展、經濟發展、社會公平）及目標二：學習型組織環境營造（構面：自我超越、建立共同願景、改善心智模式、團隊學習、系統思考）等。本研究實證結果，以下列指標項目為專家決策群體認同度最為一致性：1.生態環境營造，針對溫泉特色，設立環境解說牌說明，方便遊客對生態旅遊的了解。2.以當地居民之服務為優先並保障其就業機會。3.參與並贊助當地各項公益活動。4.所屬員工在合理的範圍內會盡力維護顧客的權益及協助社區居民透過組織學習溫泉專業知識，以達終身學習之理念。5.與社區共同辦理具學習動力的社團組織及成長學習課程。6.員工認同組織興革，參與社區總體營造能達成共識。7.員工，將學習視為個人工作的一部分、鼓勵員工相互溝通、深度匯談與討論進行團隊學習，找出問題並解決時，給予獎勵及團隊非常積極尋求最新的相關知識並協助建立社區學習團隊。8.與社區連結，建立一套溫泉社區資訊通報連結網路系統。本研究實證結果建構之指標，作為以溫泉產業為產業基礎之環境空間，發展成為學習型組織、學習型社區之模式建議與自我評量依據，並作為「邁向永續發展學習型社區」策略規劃之參考。

Taiwan is blessed with unsurpassed natural resource of hot spring, which, however, is never inexhaustible and bottomless; in order to conserve the precious resource of hot spring, the government directed the operation of hot spring industry to the legal and sustainable development, and stipulated the Hot Spring Act which took effect in July 2005. To coordinate the conservation and sustainable utilization of hot spring with the development of hot spring industry, the study takes the overall environment planning of learning community for sustainable development of hot spring industry as the promotion direction, cooperated by local construction of public facilities, industry activation, ecological protection or local characteristics. By constructing the learning organization environment, making self growth in technical innovation and professional knowledge, creating the characteristics of hot spring areas, and promoting the maximum economic benefit of hot spring industry, the sustainable development of hot spring industry is realized.The Modified Delphi Method is adopted for making expert decisions on the construction and operation of study model. The questionnaire objects cover scholars and entrepreneurs. The constructed model has two objectives and eight perspectives, involving a total of 41 indicator projects such as the ecological development, economic development, social fairness, self transcendence, etc.The construction index of the study's empirical result provides the hot spring entrepreneurs with a complete basis to build the learning community for sustainable development, sharpen the sustainable competitive edge of hot spring industry and integrate with global trend of sustainable development, and make the self evaluation; as well as provide the reference for strategic planning for ”stepping into a learning community for sustainable development”.