就學到就業：三年縱斷面調查看餐旅觀光碩士班課程設計之脈絡

From School to Corporate: The Longitudinal Panel Study of Tourism and Hospitality Master's Curriculum Design

觀光餐旅相關碩士投入觀光市場比例逐年升高，其離職率卻高於大學及專科學歷者。本研究是全臺灣首度針對23間觀光相關系所，236位碩士進行「三年縱向追蹤」調查，分析進入職場前後學校課程設計認知脈絡。主要結果發現，畢業前後認知與一般之預期有相當落差，如需加強課程中「製作PPT、Excel能力」在第一年（畢業前）排序為22名，第二及三年（畢業後），排序躍居第6及7名。而在一般大學與技專院校中，第二年課程需求前三名皆為：「外語能力（英）」、「實習」、「人際關係」。兩者教育目標應有差異，卻導引出畢業後相同需求。研究有許多有趣發現，值得學校深思，最後研究並從實務及教學觀點，提出未來課程設計內涵及後續研究方向。

The numbers of tourism and hospitality related programs and enrolled students have increased rapidly in recent years. However, the turnover rate of employees with a Tourism and Hospitality Master's degree is apparently higher than with other qualifications. This study conducted a three-year longitudinal panel study, which focuses on the perception of curriculum design. The survey consists of 236 masters in tourism and hospitality programs. The results display some unexpected and interesting findings, such as the top ten most needed courses. The capability of making PowerPoint and Excel files was ranked 22nd in the first year; interestingly it was ranked 6th and 7th in the following second and third years. In universities and technology institutes, the most needed courses in the second wave are foreign language ability (English), internship and personal relationship. Since these two educational systems fundamentally comprise different educational objectives to train their students and design the curriculum. This study reveals some interesting findings which need further exploration and discussion. Finally, managerial implications, curriculum design, and future research directions are also provided.