台灣技專校院教育品質評估因素探討

Assessment on Education Quality Criteria of University of Technology in Taiwan- using DEMATEL method

教育品質直接影響教學成效，故歷來受到學術界與實務界重視；惟教育品質內涵與各因素間的因果與交互關係始終未有一致見解。為有效掌握教育品質，教學行政部門透過定期評鑑，期望持續精進教育品質；評鑑過程首需慎選教育品質指標項目並決定各指標權重值，然品質指標間具有相依及回饋情形，因此權重值訂定甚為複雜；且各指標間之關聯性亦為客觀評估教育品質必須考慮的問題。本研究提出不同以往的教育品質評鑑方法，利用決策實驗室法（Decision Making Trial and Evaluation Laboratory，DEMATEL）建構適用的教育品質評鑑模式，探究教育品質關鍵因素與應改善之重點項目。決策實驗室法可計算求得各指標的因果關係及關連程度，釐清各指標間彼此相互作用的情形，提供教育品質回饋時，選用權重大或關連度大但表現未臻理想的指標，作為持續精進重要項目，以有效掌握關鍵重點項目；相關結論建議可提供教學行政單位與有意研究者參考。

Educational quality directly affects teaching effectiveness, making quality the focus of emphasis by academics and practitioners. However, opinions on the causal and interaction relationships among educational quality content and the various factors have not been unanimous. To effectively manage the quality of education, teaching and administrative departments employ regular evaluations in the hope of continuously improving educational quality; the evaluation process first needs to carefully select educational quality indicator items and determine the weighted value of each indicator. Nevertheless, dependency and feedback exist among quality indicators, so it is quite complex to formulate a weighted value; correlation among various indicators is also an issue that needs to be considered if the goal is an objective assessment of the educational quality. This study proposes a brand new educational quality evaluation method and uses the Decision Making Trial and Evaluation Laboratory (DEMATEL) method to construct a suitable educational quality evaluation model as well as to explore the key factors of educational quality and the important items that need to be improved. Decision Making Trial and Evaluation Laboratory can calculate the causal relationships and the correlation levels among various indicators, clarifying the mutual interactions among various indicators. When providing educational feedback, the method chooses the indicator that has the largest weighted value or correlation but is not perfect to be the item for continuous improvement in order to effectively focus on the key item. Relevant conclusions and suggestions provide references for teaching and administrative departments and interested researchers.