Determinants of the Service Quality of Technical Support Web Sites: An Empirical Study of IT Companies in Taiwan

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篇名	Determinants of the Service Quality of Technical Support Web Sites: An Empirical Study of IT Companies in Taiwan
作者	Chu, Po-young (Chu, Po-young)、Chen, Chia-yi (Chen, Chia-yi)、Lin, Yu-ling (Lin, Yu-ling)、Wu, Wei-chen (Wu, Wei-chen)
起訖頁	76-88
關鍵詞	Technical support Web sites、E-service、Web sites service quality、Structural equation modeling、IT companies
刊名	International Journal of Business and Information
期數	200906 (4:1期)
出版單位	International Business Academics Consortium
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