Determinants of the Service Quality of Technical Support Web Sites: An Empirical Study of IT Companies in Taiwan

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篇名	Determinants of the Service Quality of Technical Support Web Sites: An Empirical Study of IT Companies in Taiwan
作者	Chu, Po-young (Chu, Po-young)、Chen, Chia-yi (Chen, Chia-yi)、Lin, Yu-ling (Lin, Yu-ling)、Wu, Wei-chen (Wu, Wei-chen)
起訖頁	193-206
關鍵詞	Technical support Web sites、E-service、Web sites service quality、Structural equation modeling、IT companies
刊名	International Journal of Business and Information
期數	200812 (3:2期)
出版單位	International Business Academics Consortium
該期刊-上一篇	The Actors Involved and the Decision-Making Process Used in the Exploitation of University Patents
該期刊-下一篇	Post-Implementation Management in Large-Scale Management Information Systems: Changes, Incident Reports, Help Desk Calls, and Business Process