Justice Strategy Options for Increased Customer Value in a Services Recovery Setting

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篇名	Justice Strategy Options for Increased Customer Value in a Services Recovery Setting
作者	Chang, Hong-sheng (Chang, Hong-sheng)、Ho, Jui-lin (Ho, Jui-lin)、Tseng, Chien-ming (Tseng, Chien-ming)
起訖頁	241-264
關鍵詞	Service recovery、Emotional value、Social value、Functional value
刊名	International Journal of Business and Information
期數	200712 (2:2期)
出版單位	International Business Academics Consortium
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