The Influence of Service Recovery Evaluation on Customer Post-Complaint Behavior

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篇名	The Influence of Service Recovery Evaluation on Customer Post-Complaint Behavior
作者	Valenzuela, Fredy (Valenzuela, Fredy)、Vasquez-Parraga, Arturo Z. (Vasquez-Parraga, Arturo Z.)、Llanos, Orlando (Llanos, Orlando)、Vilches, Sonia (Vilches, Sonia)
起訖頁	53-73
關鍵詞	Customer service recovery、Customer post-complaint behavior、Long-term customer-seller relationship
刊名	International Journal of Business and Information
期數	200606 (1:1期)
出版單位	International Business Academics Consortium
該期刊-上一篇	Knowledge-based Economy and Intellectual Capital: The Impact of National Intellectual and Information Capitals on Economic Growth in Korea
該期刊-下一篇	A Conceptual Model of Information Technology Training Leading to Better Outcomes