| 英文摘要 |
The purpose of this project is to improve time efficiency in transporting hospitalized patients to X-ray examination. Between 4/1/2008 and 4/23/2008, field observation and face-to-face interviewing were conducted for data collection. Data analysis has explored low time efficiency while transporting hospitalized patients to X-ray examination. In order to decrease time consuming in transporting patients and then improve time efficiency, a group of specialists was organized. This group had proposed to the transportation center (TC) with following resolutions: to revise the standard protocol, to institute and illustrate patient transportation, to design slogan, to train and educate personnel, to establish communication tools, and to parallel concurrent examinations among hospitalized patients. After implementing above resolutions, the TC was able to send patients back to unit by 100%, comparing to 2% before this project. The waiting time for TC personnel at units decreased from 10.46 minutes to 2.3 minutes. The average patient waiting time also shortened from 17.4 minutes to 4.8 minutes. Moreover, patients?satisfactions were improved by 11% (from 79.5% to 90.5%). Thus, the project has provided a successful example of improving quality of care by non-health professionals at a hospital. |
