台灣長期照顧督導職務層級之職能分析

Analysis on Level of the of Supervisory Competencies under Taiwan's Long-term Care System

台灣長期照顧2.0計劃自開辦以來，因缺少系統性的督導與監督，服務品質良莠不齊。因此本研究關注長照督導職務內涵，與長照督導職能內容的建構。研究參採國內外督導職能相關資料統整督導職能概念，其次透過專家座談了解督導職能架構與內涵，對象包括實務專業人員與相關學者，共辦理三場次焦點座談。

結果顯示，長照督導主要職務是維持良好服務關係與服務品質，建議進一步分成初階與進階兩個層級；督導人員的養成需要系統性訓練制度；建構長照督導職能PART模式，包含四大層面十三項。最終將PART模式與兩層級的長照督導職務進行應用討論，使本模式更具參考價值；建議政府應發展各督導職務的培訓機制與系統性的長照督導職能基準。

 

Since establishing the Taiwan Long-term Care 2.0 Program, the quality of service has been uneven due to the lack of systematic supervision. This research focuses on the long-term care supervisor (LCS) position and the construction of the LCS competencies. Firstly, we integrated the concept of supervisory competency.Secondly, we learned about the structure and connotation of supervisory competency through experts’ discussion. A total of three focused groups were held.

The research results show that LCS’ main job is to maintain a good service relationship and service quality. It is recommended to be further divided into two levels: elementary and advanced.

The development of supervisors requires a systematic training system; thus, this study constructs a PART model of LCS functions. Finally, the PART model and the two-level long-term supervisory duties will be discussed. It is recommended that the government develops training mechanisms and systematic LCS occupational competency standards for each supervisory duty.