托育人員工作壓力、情緒智商、自我慈悲與職業倦怠之相關性探討

Exploration of the Association between Working Stress, Emotional Intelligence, Self-compassion and Job Burnout In Child-care Workers

隨著家庭型態改變，托嬰中心成為日間托顧嬰幼兒重要場所。托育人員身心健康狀態與職業倦怠攸關照護品質。本研究採橫斷式相關性研究設計，以73名托育人員為研究對象，探討托育人員工作壓力、情緒智商、自我慈悲與職業倦怠相關性。研究發現：職業倦怠與工作壓力呈現正相關；與情緒智商、自我慈悲呈現負相關。迴歸分析顯示基本人口學背景因素中「照護幼兒年齡」以及工作壓力（教保成效、工作負荷及人際關係），以及自我慈悲遞減因素是托育人員職業倦怠重要預測因子。顯示照顧「大寶班」、工作壓力較大、自我慈悲遞減因素得分較低的托育人員者，比較容易產生職業倦怠。提供「照顧大寶班」托育人員協助，考量托育人員的工作特質，設計與執行減壓或自我慈悲相關介入計畫減緩職業倦怠進而提升整體的嬰幼兒照顧品質。

As family patterns change, infant care centers have become important places for daytime care of infants and children. The physical and mental health status of childcare workers and their job burnout are critical to the quality of care. In this study, a cross-sectional correlational design was adopted to investigate the correlation between work stress, emotional intelligence, self-compassion, and job burnout among 173 childcare workers. The study found that work stress was positively correlated with job burnout. Emotional intelligence and self-compassion negatively correlated with job burnout respectively. Regression analyses showed that the basic demographic background factor of the age of caring for children, as well as job stress (teaching and caregiving effectiveness, workload, and interpersonal relationships) and the decremental composite of self-compassion, were significant predictors of job burnout among childcare workers. Providers who indicated that they cared for big baby class, had higher job stress, and had lower scores on the self-compassion diminisher were more likely to experience job burnout. To help with childcare workers who care the big baby class, based-on their job characteristics to design and implement program of stress reduction and self-compassion to alleviate job burnout and thus improve the overall quality of infant and childcare.