如何在高齡日間照顧中心平衡COVID-19防疫措施和服務能力

Balancing Covid-19 Prevention Measures and Service Capacity in Elderly Daycare Centers

日間照顧中心為防止COVID-19病毒的傳播，必須實施各種防疫措施，這些措施可能會對服務能力產生負面影響。本研究旨在探討如何在日間照顧中心中平衡COVID-19防疫措施和服務能力。本研究採用案例研究方法調查日間照顧中心在疫情期間的防疫措施和服務能力，並提出解決方案。為了平衡防疫措施和服務能力，本研究提出以下建議：首先，建立一個靈活適應的運營模式，以應對疫情的動態變化；其次，採用數字技術增強服務並優化資源利用；第三，加強與家屬和其他利益相關者的溝通和協作，增強他們的理解和支持。在疫情期間平衡COVID-19防疫措施和服務能力對日照中心的持續運營至關重要。本文以案例研究提出實務之經驗分享，提供日照中心管理和運營之參考。

The COVID-19 pandemic has presented challenges for daycare centers, requiring them to implement preventive measures that can impact their service capacity. This study aimed to explore how to strike a balance between COVID-19 prevention measures and service capacity in a daycare center. This study used a case study approach to investigate how four centers had balanced COVID-19 prevention measures and service capacity. The implemented measures included temperature screening, hand hygiene, wearing masks, social distancing, and disinfection, which have affected the quality and scope of the services provided. To address these issues, the study proposed three solutions: establishing a flexible operational model that can adapt to changing pandemic conditions, adopting digital technologies to optimize resource utilization and enhance service delivery, and strengthening communication and cooperation with families and other stakeholders to gain their support. Achieving this balance is critical for the sustainable operation of daycare centers during the pandemic, and the proposed solutions can provide practical insights for daycare center management. However, their effectiveness may depend on local contexts, and further research is needed to identify more effective and feasible methods for achieving this balance.