健診中心防疫作業服務流程之改善專案

Improvement Project of Epidemic Prevention Operation in Health Clinic Center

2020年起COVID-19於全球大流行，醫療院所面臨衝擊與挑戰，健診中心於疫情期間進行防疫相關作業內部檢視發現，部分流程未符合防疫作業標準，故引發專案成員改善動機。經實地調查發現防疫不完整之處包括：（一）作業面：未有分級警戒作業標準、報到未規劃分流、儀器設備未消毒及未規劃單一動線。（二）人員面：防護作業認知正確性低（三）設備面：隔板及酒精等防疫設備不足。透過健診中心設立警戒分級的防疫作業服務流程標準，提供明確依據、建置防疫作業教育平台LINE群組提升人員認知、防疫海報提醒人員及增設設備等專案措施介入後，健診中心防疫作業服務流程完整性由62.5％提升至100％，達專案目的，使健診中心符合防疫規定，提供受檢者安全且可信任之醫療環境及高品質健診服務。

Since 2020, the COVID-19 pandemic has posed significant challenges to medical institutions worldwide. During the epidemic, a review of operational guidelines at the health clinic revealed several discrepancies with CDC prevention standards. Investigations showed that epidemic prevention measures were incomplete. Key issues were identified in three areas: (1) Operations: lack of standardized procedures for categorizing alert levels, absence of time-based patient scheduling, improper sterilization of medical equipment, and no designated movement flow; (2) Personnel: staff had insufficient knowledge of epidemic prevention practices; (3) Equipment: shortages of essential items such as partition boards and alcohol-based disinfectants. In response, we established clear prevention standards and improved communication through staff education, a LINE messaging group, and informative posters. Additionally, the necessary equipment was installed. As a result, the clinic’s epidemic prevention compliance rate improved from 62.5% to 100%. The project successfully ensured adherence to epidemic prevention regulations, creating a safer, more trustworthy medical environment and delivering high-quality healthcare services to patients.