以工作為樂：觀光業員工職場樂趣、工作滿意度與工作敬業關係之研究

Fun to Work: The Relationships among Workplace Fun, Job Satisfaction, and Work Engagement among Tourism Employees

本研究在樂趣活動、同事社交、管理者支持等職場樂趣的構面外，另外提出「顧客互動」構面，探討職場樂趣與工作敬業之間的關係，並檢視工作滿意度之中介效果。以立意抽樣法共調查386位台灣觀光業的第一線員工，並運用結構方程模式檢驗變數間的因果關係。研究結果發現，當職場樂趣愈高時，員工會有較高的工作敬業，顧客互動的情境成為觀光業員工職場樂趣的獨特來源。此外，工作滿意度在職場樂趣與工作敬業間確實扮演部分中介的角色。最後依據研究結果提出若干正向工作環境及員工行為等管理意涵與未來研究建議。

In addition to the dimensions of workplace fun such as fun activities, coworker socializing, and manager support, this study also proposes the dimension of customer interaction to explore the relationship between workplace fun and work engagement, and to examine the mediating effect of job satisfaction. A total of 386 front-line employees in Taiwan's tourism industry were surveyed using purposive sampling method, and the structural equation model was used to test the causal relationship between variables. The research results found that when workplace fun is higher, employees will be more dedicated to their work, and the customer interaction situation has become a unique source of workplace fun for employees in the tourism industry. In addition, job satisfaction does play a partial mediating role between workplace fun and work engagement. Finally, based on the research results, some management implications and future research suggestions for positive work environment and employee behavior are put forward.