社工督導者之督導專業知能運用與學習來源分析

An Analysis of Practical Application and Learning Sources of Professional Competences among Social Work Supervisor

本研究關注社工督導者的專業知能運用，從社福實務工作觀點蒐集受訪者，自覺對督導專業知能的認識程度與學習來源，以及在重要性、運用度與純熟度之評價，並了解社工督導者已具備的專業知能，與專業期待間的差異。本研究由文獻與學理歸納出社工督導工作中的8項專業知能，以我國205位全職社工督導者為對象進行問卷調查。研究結果發現受訪者對其中2項專業知能歸屬為「知行相符」，且其專業知能的學習來源偏重於「實務工作經驗」，而非學校課程教導或實務研習課程；又受訪者對於各項專業知能的運用中，嚴重缺乏「行政職能」這項專業知能。此外，在個人及組織變項的差異上亦對專業知能的評價有所落差。基於研究發現，提出深化督導工作專業知能之建議。

This study investigated the application of professional competencies by social work supervisors. It involved collecting respondents based on the practical work perspectives of social welfare service practitioners. We examined respondents' awareness of their competencies, learning sources, and their evaluation of the importance, application, and proficiency of these competencies. Additionally, this study aimed to uncover the gap between social work supervisors' professional competencies and what is expected by the profession. After reviewing literature and theories, this study identified eight key competencies in social work supervision. Then, we conducted a survey with 205 full-time social work supervisors in Taiwan. The results indicate that supervisors primarily link two competencies with ''aligning knowledge and action'' and rely heavily on practical experience as their learning source rather than formal education or training in school. The findings also indicate a noticeable lack of ''administrative function'' among the participants. Furthermore, this study further detected variations in competence awareness, usage, and proficiency due to personal and organizational differences. Based on these findings, we put forward recommendations to enhance the professional competencies in supervisory roles.