台灣餐旅業導入人才發展品質管理系統對知覺績效之影響

The study of Effect on Perceived Performance after adopting Talent Quality-management System in Taiwan Hospitality Industry

本研究目的是以餐旅業導入人才發展品質管理系統(Talent Quality-management System, TTQS)去探討餐旅業導入TTQS後以「知覺內部流程績效」和「知覺學習與成長績效」作為企業的績效衡量，探討餐旅業導入TTQS後與「知覺內部流程績效」和「知覺學習與成長績效」關係，以及「員工支持度」和「高階主管支持」對上述關係之調節效果。研究設計方面，主要是在導入TTQS後以平衡計分卡的兩個構面作為績效的標準。發送250份問卷做資料蒐集的方法。綜合本研究結果將提供給餐旅業，TTQS導入程度與知覺內部流程績效具有正向影響、TTQS導入程度與知覺學習與成長績效具有正向影響、員工參與度對知覺學習與成長流程績效的確有顯著調節功能及高階主管支持對知覺內部流績效的確有顯著調節功能、高階主管支持對知覺學習與成長流程績效的確有顯著調節功能。

The purpose of this study is to explore the effect on perceived performance after adopt Talent Quality-management System (TTQS) in hospitality industry. We explored the moderated effect of employee engagement and top manager support on the internal business processes perceived performance and learning and growth perceived performance. As the design of this study, the focus is to use the two facets of the Balanced Scorecard as a standard of performance after the introduction of TTQS. Mining questionnaire to collect data, it is expected to send 250 copies of questionnaires. The result of this study provides comprehensive recommendations for the hospitality industry to have a positive effect after adopting TTQS on the internal business processes perceived performance, a positive effect after adopting TTQS on the learning and growth perceived performance, and employee engagement has a moderated effect on the internal business processes perceived performance. Top manager support has a moderated effect on the internal business processes perceived performance and learning and growth perceived performance.