新科技，心照護──社交機器人之護理實務運用及研究

New Technology, Warm Care: Social Robots in Nursing Practice and Research

隨著科技日新月異，社交機器人已進入現代人的生活圈，有別於以往機器人冰冷及難以親近的形象，社交機器人能夠模擬人類的互動模式，讓使用者在互動中產生快樂、溫暖等正向情緒，並促進人際社交互動，因此社交機器人成為具有潛力的新興照護措施。本文首先解釋社交機器人的定義與「人—機器人互動」之影響因素，隨後探討社交機器人應用於失智症病人、自閉症病人與病童照護之成效，同時列舉社交機器人PARO之護理實務案例，並討論應用社交機器人可能遭遇的挑戰與建議。最後，呼籲社交機器人的應用與發展需秉持以人為本之理念，方能使社交機器人照護更臻完善，讓機器人不僅能走入病人的心，同時引領病人敞開心房，維持病人身心與社會層面之健康。

Recent, rapid advancements in technology have enabled the introduction and integration of robots into everyday life. Different from the traditional image of robots as cold and mechanical, social robots are designed to emulate human interaction patterns, improving the user experience and facilitating social interactivity. Thus, social robots represent a promising new care intervention. In this article, after defining social robots and explaining the factors influencing“human-robot interaction”, the authors discuss the effectiveness of social robots in the context of providing care to patients with dementia and autism as well as to pediatric patients. Finally, current cases in which PARO, a social robot, has been used in nursing are described, and key challenges and suggestions for future social robot applications are given. Current evidence indicates social robots must be developed and designed to adhere to a people-centered approach to achieve better robot-assisted care outcomes, be better accepted by patients, and better enable patients to open up emotionally and maintain good physical, mental, and social well-being.