醫事教師「複合體驗式同理心溝通訓練模組」之成效分析

The Training Effect of“Composite Experiential Empathic Communication Training Module”for Clinical Teachers

21世紀邁入智慧醫療時代，設計出適用於各職類臨床教師之同理心溝通訓練已是醫事師資培育的重要任務。我們將本院教師培育經驗進行回溯分析：全院12職類種子教師（n = 31）參與的「複合體驗式同理心溝通訓練模組」（模擬體驗、跨領域反思、同理心課程），與僅上課程之課堂學習法教師（n = 74），比較兩組在傑佛遜同理心量表與自評分數之成效差異。結果顯示：1.兩組之量表總分及自評分數皆有顯著提升，且複合體驗式學習模組於量表三個構面因素皆顯著進步2.複合體驗式學習模組在情感關懷、設身處地兩量表構面因素、量表總分及自評分數之訓練成效皆高於課堂學習法。由結果可知，本院創新之複合體驗式訓練模組應可有效運用於醫事教師同理心溝通培訓規劃。

In the 21st century, characterized as the era of intelligent medical care, providing a suitable empathic communication training program for clinical teachers has emerged as a crucial concern for the faculty development of medical personnel in hospitals. We conducted a retrospective analysis of data from two groups of clinical teachers undergoing empathic communication training at Kaohsiung Veterans General Hospital in 2022. The target group comprised 12 medical personnel’s seed teachers who participated in“The Composite Experiential Empathic Communication Training Module”(which includes simulation experience, inter-professional discussion, and empathy lecture) (n = 31). The control group consisted of nurse teachers who attended only the empathy lecture (n = 74). Before and after the training course, all teachers completed the Jefferson Empathy Scale and self-rating score. The main findings from the statistical tests indicate that, firstly, the total score of the empathy scale and self-rating score significantly improved in both groups after training. However, the target group exhibited a significant elevation in all three scale factors and up to 18 items. Secondly, the target group demonstrated a significantly higher training effect than the control group in two scale factors (compassionate care, standing in others’shoes) and self-rating score. These results underscore the effectiveness of our innovative module in providing empathic communication training for clinical teachers. We believe that our unique experience can serve as a valuable reference for designing empathic communication training programs for all medical personnel teachers in the future.