企業設置成人日照服務與員工感受友善職場之研究──以新竹某園區為例

Study on Enterprises Establishing Adult Day Services and Employee Perceptions of Friendly Workplaces–Case Study of A Science Park in Hsinchu

由於社會高齡化的人口結構，「三明治世代」的企業員工必須撫養教育孩子和照護年長家人，同時面臨了身心健康、平衡工作和家庭責任等相關問題的壓力。現今許多企業已附設托幼機構，但員工長輩的育老托老服務需求與友善職場的相關影響仍有待探討。因此，本研究的目的係針對企業設置長輩日間照顧服務的議題，分析員工的感受與態度，以及不同員工族群對服務的需求意願強度。研究參考文獻設計問卷並進行問卷調查，以某工業園區之企業員工為研究對象。使用描述性統計、t檢定、卡方檢定、單因子變異數分析以及羅吉斯迴歸等方式進行資料分析。研究結果發現75.5%受訪員工同意「企業設置成人日照服務」有助於友善職場環境。碩博士學歷的員工比較認同肯定此議題，月收入4萬元以上之員工也認同此措施能對友善職場環境有幫助。另使用羅吉斯迴歸建立模型來分析變項類別間的強度，女性員工明顯對日照服務「有感受」到友善職場的強度比男性高。月收入較低者也比高收入者更「有感受」。依研究結果得知，在多項議題中，月收入是重要的影響因子；大多數企業員工對公司「設置成人日照服務」持正面肯定與期盼的態度。因此，因應社會人口結構變化，為了職場的友善環境及機構組織績效，企業應評估規劃提供員工家屬成人日照服務。

Due to the increase in the elderly population in Taiwan, employees of the Sandwich generation must care for and educate their children while also facing the pressures of issues related to their physical and mental health, work-life balance, and family responsibilities, particularly in caring for elderly family members. Many companies today have established childcare facilities, but the service needs for employees in caring for elderly family members and the associated impact on a family-friendly workplace are still to be explored. This study addresses the issue of setting up elderly day care services within enterprises, analyzing employees’feelings and attitudes, as well as the intensity of service demand willingness among different groups. The study designs questionnaires based on a review of relevant literature and conducts a survey among employees of a certain industrial park. Data analysis is carried out using descriptive statistics, t-tests, Chi-square tests, ANOVA, and Logistic regression. The research revealed that 75.5% of the surveyed employees agree that establishing adult day care services within the company contributes to a friendly workplace environment. Employees with master’s or doctoral degrees are more likely to support this initiative, and employees with a monthly income of over 40,000 yuan also see this measure as beneficial for creating a friendly workplace environment. Furthermore, a logistic regression model was used to analyze the strength of the associations between different variables. Female exhibited a higher perception of the impact of day care services on creating a friendly workplace compared to male employees. Those with lower monthly incomes also reported a stronger positive impact on the workplace environment. Based on the research findings, monthly income is an important influencing factor among several issues. Most employees in the surveyed companies exhibit a positive attitude and anticipation regarding the company’s establishment of adult day care services. Therefore, in response to changing demographics, and for the sake of a friendly workplace environment and organizational performance, businesses should assess and plan to provide adult day care services for their employees’family members.