英文摘要 |
The purpose of this study was to investigate the emotional labor, job burnout, and social support among nursing assistants in physical and mental disorder welfare agencies. The study aimed to understand the degree of job burnout and its influencing factors and propose policy recommendations. The study surveyed 18 physical and mental disorder welfare agencies in Yunlin, Chiayi, and Tainan and collected 315 valid questionnaires from nursing assistants within these institutions. The results indicate that surface acting of emotional labor is positively correlated with nursing assistants' emotional exhaustion, dehumanization, and low personal accomplishment. However, deep acting of emotional labor is negatively correlated with nursing assistants' emotional exhaustion, dehumanization, and low personal accomplishment. Supervisor support has a negative adjustment effect between surface acting and dehumanization and a positive adjustment effect between deep acting and dehumanization. Similarly, colleagues' support has a negative adjustment effect between surface acting and dehumanization and a positive adjustment effect between deep acting and dehumanization. While supervisor and peer support can alleviate the impact of emotional labor on dehumanization, they do not mitigate the impact of emotional exhaustion and low personal accomplishment. Based on these findings, the study suggests that welfare agencies should provide emotional labor education and training courses for supervisors and employees and create a good communication environment between them. These measures can help reduce the burden of surface acting at work and minimize the occurrence of job burnout among nursing assistants. |