後疫情旅館從業人員之工作壓力與職場疲勞影響之研究

The impact of hotel staff’s work stress and workplace fatigue in the postpandemic era

本研究主要探討疫情COVID-19 下，旅館從業人員工作壓力對疲勞的影響。國人因疫情期間較無安排出國旅遊，大部分的國人都在台灣選擇旅遊地點，工作量的變化是否對旅館從業人員會造成工作壓力及職場疲勞，這樣的問題是否是造成員工離職的主要原因，收集分析後的結論便可提供給旅館及飯店作為參考依據，盡可能的幫助到旅館從業人員。本研究採用橫斷性研究設計進行結構式問卷收集研究資料，以台灣南投縣日月潭風景區的飯店旅館工作人員且工作滿三個月以上之正式員工進行發放問卷，研究採用便利抽樣方式。在新冠疫情期間遇到工作壓力及職場疲勞問題，由問卷分析對比得應用結果可證實，本研究經由因素分析之後，工作壓力共萃取出三個因素，本研究分別將其命名為「工作負荷」、「上司與同事支持」、「職場人際」，其中在工作負荷方面，有60.8%的受測者認為因疫情而受到影響。在上司與同事支持方面，則23.7%的受測者認為疫情具有影響。職場人際則有18.0%認為受到疫情影響。職場疲勞因素分析之結果共萃取出二個因素，本研究分別將其命名為「個人疲勞」、「工作疲勞」。而各因素認為有受到疫情影響的部份，個人疲勞有30.2%，工作疲勞則有29.8%，兩者相近。

This study mainly explores the impact of the COVID-19 epidemic on the work stress and fatigue of hotel employees after the epidemic is under control. People are less likely to travel abroad during the epidemic, and most people choose travel destinations in Taiwan. Practitioners will cause work stress and work fatigue. This research uses a cross-sectional research design to collect research data with structured questionnaires. The questionnaires are distributed to hotel and hotel staff who have worked for more than three months in the Sun Moon Lake Scenic Area in Nantou County, Taiwan. For the convenience of the survey, the research uses the Convenience sampling method. After factor analysis in this study, three factors were extracted from work stress, which was named in this study. Workload”,“support from supervisors and colleagues”, and“interpersonal relationships in the workplace”. Regarding workload, 60.8% of the respondents believed they were affected by the epidemic. In terms of support from bosses and colleagues, 23.7% of the respondents believed that the epidemic had an impact. In the workplace, 18.0% believed that they were affected by the epidemic. The results of workplace fatigue factor analysis extracted a total of two factors named ''personal fatigue'' and ''work fatigue'' in this study. The extracted results were quite consistent with the results of content validity. As for the various factors that are affected by the epidemic, personal fatigue is 30.2%, and work fatigue is 29.8%, which are similar.