實體與線上並用的同儕學習的可能性－－培養學習者的共同創造力之探討－－

The Possibilities for Collaborative Learning Through the Combination of Face-to-Face and Remote Learning: An Attempt to Foster Shared Creativity among Learners

本稿以培養學習者的商務溝通能力，特別是「思考力」為研究目的。透過「實際和具體的情境」（客戶投訴處理）的課題設定，來探討培養「思考力」時所需的「分析能力」與「問題解決能力」的案例學習，並考察對每位學習者的思考方式有何影響與能夠激發出何種創造力。學習者透過實體與線上的並用方式來進行課題討論，並從5個階段的學習過程的記述內容「對自己想法的建構」、「小組分享想法的第一輪討論」、「小組分享想法的第二輪討論」、「對自己想法的再建構」、「小組共同想法的建構」來做探討。透過此討論可發現，學習者在自己的想法加入其他人的觀點後能產生出共同的想法。

This paper aims to develop learners’ business communication skills, especially “thinking skills”. By setting up “real-life and actual situations” (customer complaint handling), we explore the case studies of “analytical” and “problem-solving” skills required to develop “thinking skills” and examine how they affect each learner's thinking style and what creativit y they stimulate. The discussion was conducted in both face-to-face and remote formats, and the five stages of the learning process were explored in terms of narrative content: “construction of one’s own ideas,” “first round of group sharing and discussion,” “second round of group sharing and discussion,” “reconstruction of one’s own ideas,” and “construction of shared ideas in a group.” Through this discussion, we find that learners can generate common ideas after adding their own ideas to other people's viewpoints.