我國數位平臺工作者勞動現況及權益之探討

Study on the Status and Rights of Digital Platform Workers in Taiwan

數位平臺下，平臺管理商、產品供應商、平臺消費者及勞務提供者係透過數位平臺媒合並各取所需，而形成複雜之多方法律關係，其中法律關係爭議部分，主要是集中在平臺管理商與勞務提供者之間。
本研究透過國內外文獻蒐集分析探討臺灣零工經濟平臺工作者之法律關係、權益現況及實務問題等，並比較西班牙、義大利、德國及加拿大等國家採行「類勞工」制度之實務概況，評估臺灣可採行之因應對策。研究認為，平臺勞務提供者與平臺管理商之間法律關係原係以居間契約為主，但臺灣平臺管理商對於勞務提供者存在有居間契約態樣以外之行為，雙方關係則較近似於承攬契約，甚至是僱傭契約。而目前平臺工作者最期待之權益事項是「合理計酬標準」、「有效申訴機制」及「完善職災保護」。至於國外採行之「類勞工」制度，就臺灣目前現行相關法制及實務層面來說，恐將難以落實執行。
在保障制度規劃方面，研究建議政府未來應著重在職業安全衛生保護及事故後保障、社會保險制度涵蓋及強化集體力量等面向。在法制途徑上，則可思考採定型化契約模式，以衡平產業發展並兼顧平臺勞動者之工作權益。

Under the digital platform, platform managers, product suppliers, platform consumers and service providers combine their needs through digital platform media to form acomplex multi-party legal relationship. The disputed part of legal relationship is mainly concentrated in platform management between platform managers and service providers.
This research explores the legal relationship, rights and interests status, and practical issues of Taiwan gig economy platform workers through the collection and analysis of domestic and foreign literature. It also compares the practical overview of the adoption of 'Quasi-employment' in countries such as Spain, Italy, Germany and Canada, and evaluates the countermeasures in Taiwan. The study thinks of that the legal relationship between platform managers and service providers is prefer to brokering. However, Taiwanese platform managers have behaviors other than brokering for service providers, and the relationship is more similar to acontract, or even an employment. The most anticipated rights and interests of platform workers are 'reasonable remuneration standards', 'effective dispute processing mechanism' and 'comprehensive accident protection'. As for the 'Quasi-employment' adopted by foreign countries, Taiwan's current relevant legal system and practical aspects may be difficult to implement.
In terms of security system planning, the study suggests that the government should focus on occupational safety and health protection and post-accident security, social insurance system coverage and strengthening of collective labor. In the legal approach, we can consider adopting astereotyped contract model to balance the development of the industry and take into account the work rights and interests of platform workers.