家長式仁慈與威權領導的雙元模式對部屬情緒勞動與建言行為之探討：多項式迴歸的運用

An exploration of benevolent authoritative leadership to employees’ emotional labor and voice behavior: The use of polynomial regression

本研究採用多項迴歸方式驗證主管領導行為中仁慈的主管有時也會展現威權的一面，及對部屬的情緒勞動與建言行為的影響。由於過去研究在家長式領導較少考慮雙元互涉的情形，本研究試圖利用多項式迴歸曲面檢驗的特性，檢驗家長式領導中仁慈和威權兩種模式互涉的非線性關係。本研究採二階段問卷回收方式，樣本收集包含服務業、製造業、金融業等。研究發現，主管同時存在仁慈與威權的領導行為時，對部屬的建言行為與情緒勞動的影響，相較於以往採用單一領導行為進行檢驗更符合實際。另外，主管領導行為對部屬的建言行為的影響，部分是透過情緒勞動所產生。因此，對後續研究建議測量主管領導行為時，應考慮多面向測量。

Polynomial regression was used for this study to identify the impact of the executive with benevolent-authoritative leadership to the staff's emotional labor and voice behavior. Because previous limited studies have not considered multiple relationship effects on benevolent-authoritative leadership, we used polynomial regression analysis in order to be more precisely explain such effect on leadership. Polynomial regression analysis approach that allows us to examine the benevolent and authoritative leadership when their combination relatedto emotional labor or voice behavior. The sample included service, manufacturing, finance industries and so on. The finding indicates that when the supervisors have both benevolent and authoritarian leadership behaviors, the impact on voice behaviors and emotional labor is better than the supervisors with sole leadership behavior. In addition, the voice behavior of the employee was affected by emotional labor. Therefore, we suggest the future studies of the leadership behaviors consider the multidimensional measurement to analyze data.