英文摘要 |
This case study explored the implementation of ISO 9001 by P-more Trading Company Limited (P-more in short) as a continuous effort to improve its quality management system. Although the implementation of ISO 9001 and obtaining certification definitely requires cost expenditure, compared with obtaining moderate internal benefits (reducing product defect rate, improving quality awareness, reducing customer complaints, improving internal communication, enhancing competitive advantage, etc.) and moderate external benefits (improving enterprise Image, increase market share, pass ISO 9000 certification as a marketing tool, increase customer satisfaction, etc.), this investment is absolutely cost-effective. Since the entire ISO 9001 certification process, the top management authority is involved in the whole process, so it has grasped the most important key points for the success or failure of the implementation. In addition, because p-more has good profitability and is a leading supplier of cosmetic raw materials, coupled with the strong ambition of the top management authority, I believe that p-more will continue to make efforts to obtain ISO 9001 quality management system certification. |