勞資爭議預防管理對組織員工的影響：知覺組織支持的中介角色

The Impact of Labor Dispute Management on Employee Work Outcomes: Perceived Organization Support Perspective

在過去的研究，探討勞資爭議預防管理對員工工作態度與行為的研究相當稀少，因此本研究主要採用知覺組織支持的中介觀點，探討勞資爭議預防管理對於組織承諾、工作滿足、道德行為、工作敬業心對組織員工的影響。本研究的研究對象是以服務業為主要對象，同時採用問卷調查與網路問卷。

In past research, the research of labor dispute management is rare. This research use perceived organization support to investigate the effect of labor dispute management on organization commitment, job satisfaction, ethical behavior, and work engagement. We adopt to perceive organizational support perspective to examine whether it plays a mediating role between labor dispute management on employee work outcomes.Our focus in this study is on front-line workers in the service industry, including department store counters, chain convenience stores, volume venders and retails. In order to reach a large pool of participants, we collect data from both entity questionnaires and from the internet-based questionnaire.