移動服務社會：和平區梨山的長照交通創新與政策倡議

Mobility as a Social Service: Long-term Care Transportation Service Innovation and Policy Initiatives in Heping Lishan

和平區是臺中市面積最廣、最偏遠的地區，當地人口老化嚴重，且缺乏交通資源，高齡長者就醫接送面臨困境，特別是和平區後山梨山經歷921地震之後，主要聯外道路路基嚴重損毀，實施道路管制，導致梨山民眾進出十分不便。本文以梨山偏鄉為場域，說明本計畫團隊配合長照2.0政策，如何推動偏鄉長照特約接送服務、建置預約接送媒合平台，以及透過與媒體合作與偏鄉專題報導，推動跨縣市接送補助、偏鄉按里程計費、開放偏鄉白牌車等法規的通過，期能真正解決梨山居民的移動問題。本文所介紹的Donkey Move 1.0長照交通服務預約接送服務，超越了傳統的「移動即服務」（Mobility as a Social Service, MaaS）思維，將交通服務範疇更進一步擴大為社會服務，我們將此種兼負社會福祉與助人價值的移動創新命名為「移動服務社會」（Mobility as a Social Service, MaSS）。

Heping district is the most extensive and remote area in Taichung City, the district is challenged with aging population and the shortage of transportation resources. The elderly is more difficult to get medical treatment, especially in Lishan area. After the 921 earthquake, the roadbed of main road between Guguan and Lishan was severely damaged and re-opened to limited traffic in 2018, which made it very inconvenient for the residents in Lishan to enter and exit. This research observed how our research team promoted the long-term care transportation matching platform and service in Lishan. More important, through cooperation with the news media, our team pushed the adoption of series regulations such as subsidies of cross-regions transportation, distance-based toll payment and the opening of pak pai vehicles (illegal taxi) in rural area. This research expects to completely solve the mobility issue in Lishan. The matching platform ''Donkey Move 1.0'' went beyond the traditional thinking of ''Mobility as a Social Service'' (MaaS), and further expanded the scope of transportation service to social service. This research named mobile innovation as ''Mobility as a Social Service'' (MaSS) which committed to improve social welfare and help others.