預約式無障礙小客車駕駛員資格訓練制度之研究

Driver Qualification Training System Design for Pre-reserved Barrier-Free Cars in Taiwan

本研究針對我國復康巴士、長照交通接送、通用計程車等預約式無障礙小客車服務之駕駛員資格訓練制度進行檢討，並提出精進的訓練與認證機制。在現行法規下，復康巴士與長照交通接送屬於地方政府主辦之社會福利措施，而不是在「公路法」所規範之汽車客運業，各縣市政府對於駕駛員之資格訓練多要求特約機構自行辦理並提送課程相關資料備查，此相較於客運業（含計程車與汽車客運）駕駛人所接受制度化之認證、訓練與審核制度，實屬不足。本研究參考國外作法以及我國營業大客車定期訓練與計程車駕駛人執業登記與講習制度，將各類預約式無障礙小客車服務視為一體，根據實際無障礙運輸功能需求及數位平台之應用，研擬其駕駛員認證模式以及受訓內容大綱。本研究成果除可作為政府或民間機構精進無障礙運輸服務之參考，亦能作為主管機關政策規劃之基礎。

This paper reviews the existing driver training and certification systems of pre-reserved disabled accessible car services in Taiwan including rehabilitation bus, long-term care transportation service, and wheelchair taxi. Since rehabilitation bus and long-term care bus are legally considered as social welfare measures instead of transportation enterprise, most local governments supervise pre-employment training for qualified drivers by requiring the contracted organization where drivers belong to organize the training courses and submit necessary materials for future reference. Comparing with training and certification systems for bus and taxi, there are rooms for improvement for drivers in the pre-served accessible services. Therefore, this study reviews international cases and local practices of the drivers training and certification systems of disabled transportation services, and accordingly drafts the certification scheme and course outline for the junior drivers of pre-reserved disabled accessible car services in Taiwan. The results of this research can not only be used as a reference for the government or charity organizations to improve barrier-free transportation services, but also help of formulating the related policies.