臺灣地區網路諮商服務發展之調查研究

A Survey Study on Development of Cybercounseling in Taiwan

本研究旨在探討網路諮商服務在台灣地區的發展狀況。先經文獻探討，以編製初步問卷，次經第一階段深度訪談以修正問卷，再經分層隨機抽樣以進行調查，復以問卷初步結果進行第二階段深度訪談，再形成最後結論。主要發現如下：1.網路諮商服務被認為可增加服務管道與項目，且為發展趨勢；2.台灣地區網路諮商服務型態主要為網頁、電子郵件及留言板；3.台灣地區網路諮商機構存在人力與經費不足之問題、電腦與諮商技術上之困難；4.網路諮商機構較缺乏網路諮商在職訓練、實務技巧、應用程式與服務工作團隊的建立；5.未來的發展方向為：提供網路諮商人員進修與研習的機會，建立完整的網路諮商訓練課程，制定網路諮商倫理守則及建立網路諮商服務軟體與平台。本研究並根據研究結果提出對相關行政、教育與實務機構，以及學會的建議。

This study is to explore the development of Cybercounseling in Taiwan. After reviewing the current literature in areas relating to this study， the questionnaire on development of Cybercounseling in Taiwan (draft) was developed and revised refer to the first stage in-depth interview. The survey was executed by stratified random sampling， and then used the survey results to conduct the second stage in-depth interview and formulated the final conclusion. The results of this study are as follows: 1. Cybercounseling is regarded as future trend to expand service channels and items. 2. The main Cybercounseling in Taiwan is web page， e-mail and message board. 3. Cybercounseling agencies in Taiwan have not enough human resource and budget， and have the problem of computer skills. 4. Cybercounseling agencies are lack of in-service training， practicum ethical guidelines， computer programs， and creation of work teams. Suggestions related education and practice for future were given.