女大學生焦點解決網路即時諮商成效與相關議題探究

The Effects and Related Issues of Solution-Focused Real-Time Webcounseling on Female College Students

本研究旨在探討女大學生當事人所知覺之焦點解決網路即時諮商的成效，並進而探討焦點解決短期諮商於網路即時諮商的適用性，以及影響焦點解決網路即時諮商成效的因素。本研究邀請中部某大學之8名女大學生，與3位SFBC諮商員進行隨機配對，並接受每週一次、一次約50分鐘、為期2-6次的焦點解決網路即時諮商。當事人與諮商員的事後訪談為主要研究資料，研究者的觀察記錄與所有網路即時諮商逐字稿為輔佐性資料；所有研究資料以質性研究的方法進行分析。本研究的研究結果與討論分為三個部分：（1）當事人知覺焦點解決網路即時諮商有其成效性；（2）焦點解決短期諮商運用於網路即時諮商有其適用性；（3）影響焦點解決網路即時諮商成效至少有諮商員之焦點解決網路諮商技術的運用、當事人特性及網路即時諮商科技系統等因素。最後再根據研究結果與討論提出具體建議，以供網路諮商實務工作者與未來研究參考。

This study aimed to (a) examine clients’ perceived the effects of solution-focused real-time webcounseling， (b) examine the suitability for adopting solution focused brief counseling on real-time webcounseling， and (c) discover the key factors influencing the effects of solution focused real-time webcounseling. Eight female clients and three counselors participated in the study and were randomly matched. Each client received the solution-focused real-time webcounseling once a week for two to six weeks， and each webcounseling time was about 50 minutes long. All the clients and counselors were interviewed after counseling and each interview was transcribed， while the observation record of researchers and each webcounseling process record were used as the assistant information. Data were analyzed by qualitative research methods. The major findings and discussions of this study included: (a) all the clients felt satisfied and felt that solution-focused real-time webcounseling was helpful， (b) the suitability for adopting the solution focused brief counseling on webcounseling was supported， and (3) the key factors influencing the effects of solution focused real-time webcounselings included the techniques used by the counselors， characteristics of the clients， and the technical system issues of webcounseling. Finally， based on the results of this study， some important suggestions for webcounseling and future studies were provided.