英文摘要 |
The study is to explore the relationship among experiential marketing ,customer satisfaction and customer loyalty. The study type is based on purposive selective sample, aiming at swimmers of age twelve and above in Taichung Countryside Swimming Pool. There are a total of 353 effective questionnaires collected ,which are then assessed of their validity and reliability by using SPSS and AMOS statistical software ,and followed by a structural equation model to proceed further analysis.The results of the study indicated:(1)emotional experience, mobile experience and related experience have positive influence on customer satisfaction.(2)customer satisfaction has a positive influence on customer loyalty.(3)experiential marketing also has a positive influence on customer loyalty. By using the relationship quality model to examinethe study, the management decision-makers are recommended to be in deep understanding of experiential marketing,thus to offer a related strategy accompanied by a better sport environment which is based on consumer’s point of view ,in order to meet customer’s expectations. This study result, which stresses that more loyal consumers can be built up by winning their deep trust and consent, is provided to the swimming industry as a reference of their future service. |