醫療機構導入人才發展品質管理系統與智慧資本之相關性研究

An Empirical Study of the Correlation between Talent Development Quality Management System and Intelligent Capital in Medical Institutions

在知識經濟時代，企業創造價值的關鍵在於如何透過組織內部人力資本與結構資本的相輔相成，以提升外部顧客關係資本，進而提升企業競爭優勢。醫療機構是兼具資本、人力、知識密集的產業，為在競爭激烈的醫療環境中，取得競爭優勢及創造經營績效，必須重視人才培育，擁有更多的人才。本研究欲探討導入人才發展品質管理系統對醫療機構智慧資本的影響性。本研究以台灣醫療機構為研究對象，共發出450份問卷，回收有效問卷137份，有效問卷回收率為30.4％，經分析結果，人口統計變項對TTQS五個管理迴圈及智慧資本的認知程度未具有顯著差異；TTQS的計畫、設計、執行、查核、成果五構面對人力資本、結構資本、關係資本三構面皆達顯著正相關，計劃、設計、執行、查核、成果分別對人力資本、結構資本、關係資本三構面部分達顯著正向影響性。建議各醫療機構經營管理者，應重視且支持推動人才發展品質管理系統，以建構並強化組織的智慧資本，進而創造競爭優勢，達成永續經營的目標。

This study is to explore the impact of the importing of Talent Quality Management System (TTQS) on the intellectual capital of medical institutions. It is took Taiwan medical institutions as the research object, total issued 450 copies of questionnaire, and returned 137 copies of effective questionnaire. The valid retrieve rate was 30.4%. After analyzing the results, the demographic variables have significant differences to the five management loops of TTQS and cognition of intellectual capital. There are significant positive correlations between five constructs of TTQS, which are Plan, Design, Do, Review, and Outcome, and three constructs of intellectual capital, which are human capital, structural capital, and relational capital. Five constructs of TTQS: Plan, Design, Do, Review, and Outcome are respectively significant positive effect to three constructs of intellectual capital: human capital, structural capital, and relational capital. It recommends that the management of each medical institution should pay attention to and support the promotion of Talent Quality Management System to construct and strengthen the intellectual capital of the organization. Further creating competitive advantages, to achieve the goal of sustainable development.