外派人員之情緒智商與職涯資本研究：跨文化調適和組織支持知覺的角色

A Study on Expatriates’ Emotional Intelligence and Career Capital: The Roles of Cross-cultural Adjustment and Perceived Organizational Support

本研究的主旨在探究外派人員的情緒智商、跨文化適應及職涯資本的關係，並探究跨文化適應在情緒智商與職涯資本關係中扮演的中介角色，也探究了知覺組織支持在情緒智商和跨文化適應間的調節效果。研究過程總計蒐集到來自於12個國家工作的191位外派人員的問卷資料，運用了驗證性因子分析驗證工具，以及透過結構方程模型驗證假設。研究結果發現，情緒智商顯著影響跨文化適應、跨文化適應亦顯著影響職涯資本；跨文化調適在情緒智商與職涯資本間具部分中介效果。但知覺組織支持並未具緩和情緒智商和跨文化適應之間的調節效果，這帶來重要啟示與限制。由於係採橫斷面的探究，研究發現可以擴大到其他亞洲國家，也可以根據外派人員情緒智商和調適能力的影響力將其納為一項有效的職能，並以情緒智商作為挑選具潛力外派人員的一項工具，強化其對外派人員職涯的重要性。本實證研究聚焦在外派人員的情緒智商對其國際派遣過程的跨文化調適及職涯資本發展的影響。本研究還探討了知覺組織支持和情緒智商的交互作用對跨文化調適的調節效果，以獲致基於個體和背景變項的綜合觀點。

The purpose of this study is to examine the relationships among expatriates’ emotional intelligence (EI), cross-cultural adjustment (CCA), and career capital and further investigate the mediator of cross-cultural adjustment (CCA) in the relationship between EI and career capital. It also includes perceived organizational support (POS) as the moderator between EI and CCA. Data were collected from 191 expatriates working in 12 countries. Data were validated using confirmatory factor analysis and hypotheses have been tested through structural equation modeling. The findings indicate that EI significantly affects CCA and CCA significantly affects career capital. Also, cross-cultural adjustment partially mediates the relationship between EI and career capital. But perceived organizational support doesn’t moderate the relationship between EI and CCA. The implications and limitations have been discussed. The study is cross-sectional in nature and may be expanded to other Asian countries, and strengthens the importance of expatriate career based on their EI and adjustment ability as an effective competency. EI can be adopted as a tool to select potentials. This empirical study focused on the impacts of expatriates’ EI on their international assignment process in CCA and the development of career capital. It also investigates the moderating effect of the interaction of EI and perceived organizational support on CCA for more integrated views based on both individual and contextual variables.