運用團隊資源管理提升某口腔顎面外科病房電子醫護交班執行率

Improving the Completion Rate of Electronic Change-of-Shift Reports with Team Resource Management in an Oral and Maxillofacial Surgery Ward

提升醫護交班執行率達 ≥ 90%

 

運用團隊資源管理的概念擬定交班改善方案，內容包括制訂醫護交班訊息規範、交班標準作業流程及稽核規範、舉辦在職教育及說明會、成立關懷小天使計劃。

 

醫護交班執行率由5.44 %提升為98.20 %。

 

The purpose of this project was to increase completion rate of change-of-shift report up to 90%.

 

We developed the change-of-shift report improvement project using the team resource management concept.The project included establishing rules on the required contents to be included in a change-of-shift report, standardized procedure for a change-of-shift report, and regulations for evaluation. We also conducted on-the-job trainings and formed a reward and punishment system (named Little Angel Program) to implement our change-of-shift report project.

 

The completion rate of change-of-shift reports increased from 5.44% to 98.20%.