英文摘要 |
The research aims to investigate the influence of the interactive effect between or among the three intellectual capital components (human capital, relational capital, and structural capital) on organizational performance. Sample was selected from the managers of the top 1000 manufacturing and top 500 service companies in Taiwan. Totally 1324 questionnaires were distributed and 124 valid questionnaires were returned. Hierarchical regression analyses were then used to analyze the data. In-depth interviews were also conducted to help develop the hypotheses and explain the analysis results. The results confirm prior studies that intellectual capital has positive influence on organizational performance. In terms of the influence of individual intellectual capital component, human capital and relational capital has positive effects on financial performance; relational capital has a positive effect on innovation performance. In terms of the interaction effect, the results indicate that the interaction between human capital and structural capital has a negative effect on a firm's financial performance. When the sample are further divided into manufacturing and service firms, the results are somewhat different: the interaction between human capital and structural capital has a negative effect on manufacturing companies' innovation performance; the interaction between human capital and relational capital, however, has a positive effect on service companies' financial performance. Based on the results of interviews and questionnaire surveys, industry may play a key role in determining the influence of intellectual capital interaction on firm performance. |