橘淮為枳：公共服務動機指標適用性的分析   全文下載

An Empirical Examination of the Applicability of PSM Scale in Taiwan

近來學者進行公共服務動機研究，多係引用外國學者所設計的問卷與指標項目。以當今較為常見Perry 與Wise 所建構的指標而言，不同論者曾因應國情、文化等因素，據以增修為不同態樣的公共服務動機問卷。若希冀運用於臺灣，除需考量不同背景因素的差異之外，還需克服相關詞彙的翻譯問題及受測者對指標項目的瞭解程度。
因此，本研究企圖以Perry 建構的指標為核心，彙整目前各種不同版本的指標項目；繼之將其設計為問卷，透過公務人員的填寫，分析上開各種指標之信度與效度。根據本研究的結果，Perry 原始的四構面及24 個題項量表的跨文化適用性值得質疑，而學者所提出的修正題項與原始題項之間的替代性不高，僅能代表同一概念的不同面向，絕非可以彼此替代。

Recently, many Taiwan public administration scholars are interested in testing the theory of Public Service Motivation (PSM), which is provided by Perry and Wise, by applying PSM scale locally. The scale was originally developed by Perry in 1996 and has been extensively applied in many countries by many different scholars. They have argued that the scale is actually contextual and cultural bounded. Thus, its applications have to consider not only the above mentioned factors, but also the potential problems in translation. These scholars have proposed many revisions to improve the validity of the original scale.
This study proposes to examine the applicability of PSM scale in Taiwan. Survey questions designed to revise Perry’s PSM scale are collected and factor analyzed together with the original 24-items on the basis of the four dimensions which define and construct the PSM scale. Research results indicate that the applicability of PSM in Taiwan is questionable, and many proposed revisions are measuring different dimensions of the PSM concept. That is, they can only represent different aspects of the same concept.