住院病童照顧者對友善兒童空間建置及服務之認知研究──以林口長庚紀念醫院為例

The Study of friendly children's space construction and service by in-patient child caregivers: A Case of the Memorial Hospital of LinKou Chang Gung

為了解住院病童照顧者對友善兒童空間建置及服務之認知情形，本研究採文獻調查法蒐集台灣醫學中心兒童遊戲室設置狀況，後挑選國內七間醫學中心以電話訪談法，針對各醫學中心兒童遊戲室之「空間及軟硬體設備」、「服務模式」、「感控措施」等進行了解與分析，在初步參考各醫院兒童友善空間建置及管理模式後，設計出訪談問卷，針對林口長庚醫院兒童遊戲之使用照顧者做問卷訪談，以了解使用者對於兒童友善空間軟硬體設置之認知與期待，同時亦針對服務模式進行調查，了解照顧者對於兒童友善空間的建置及服務認知情形，歸納結果如下：壹、兒童友善空間的建置能為照顧者及住院病童帶來正面的影響。貳、照顧者認為使用大專志工陪伴優於社會志工。參、提升志工排班穩定性，應增加或延長兒童友善空間開放時段。肆、照顧者對兒童友善空間感控與安全相當重視，應加強落實感控規定。伍、兒童友善空間應以兒童年齡做為遊戲室空間之規劃。陸、運用單位應針對志工安排定期性培訓課程，展現服務之多元面貌。

he purpose of this study was to investigate the comprehension of caregivers of pediatric patients regarding child-friendly facilities and services. A literature review was performed to collect information about the establishment of child playrooms in medical centers in Taiwan. Seven domestic medical centers were randomly chosen, and telephone interviews were conducted with a focus on analyzing“space, hardware, and software,”“service model,”and“infection control”within the child playroom facilities. A questionnaire survey was then conducted among the caregivers of pediatric patients at Linkou Chang Gung Memorial Hospital. The questionnaire was designed by referring to the results of telephone interviews, and the aim of the questionnaire was to determine respondents' comprehension and expectations regarding child-friendly facilities and services. The results are summarized as follows: 1.The establishment of child-friendly facilities resulted in optimism in both pediatric patients and their caregivers. 2.Caregivers prefer college student volunteers rather than social volunteers to accompany their children. 3.The opening hours of child-friendly facilities should be extended to improve the stability of the volunteer roaster. 4.Infection control measures should be thoroughly implemented because caregivers valued a clean environment and security in the child-friendly facilities. 5.The design of playrooms in the child-friendly facilities should be age appropriate. 6.Operators should arrange regular training courses for volunteers so that they can offer diverse services.