我國平臺經濟工作狀況之探索性分析

Gig Job in Taiwan - An Exploratory investigation

對臺灣而言，平臺經濟的興起正方興未艾，而以勞務媒合為主的平臺，也日益增多。平臺經濟下的零工經濟，臺灣也漸見其雛型，例如：自由時報即報導接案平臺「Pro360」，每週可達成10 萬件案件的媒合。而除了國外媒合平臺外，國內也興起了專業的媒合平臺，例如：潔客幫、Pro360…等也相繼創建，但前述所提的兩大議題在國內也仍未被探索。這兩大議題分別是，其一透過平臺媒合，提供勞務的工作者究竟是誰？他們有何特色？其背後主要趨動力是什麼？第二則是國內的平臺經濟工作者，其工作狀況與勞動條件究竟為何？而平臺本身與工作者的勞動關係又是什麼？有鑑於此，本研究首先將探討平臺經濟工作者的相關定義及工作特性，並進一步透過問卷調查、深度訪談及座談…等方式，對我國平臺經濟工作之現況及可能的勞動議題進行探討。由本次的調查與訪談結果分析可知，我們可以看到目前平臺經濟的參與者，對這類型的工作是相對樂觀的。他們對於平臺經濟工作優點感知較高，對缺點的感知較少，也多認為平臺經濟的工作型態是新興的工作機會，而且對於未來的持續參與，多抱持著正向的看法。最後針對相關議題提出具體建議，包括：推動現行平臺經濟工作者的勞動保障、抑止平臺經濟對現行勞動市場產生的負向外溢效果、長期性的推動健全平臺經濟勞動市場發展。

The rise of the platform economy is significant in Taiwan. We can observe that the increasing of workers participating in the platform economy, as well the gig economy. The increased incidences are significant. For example, one of the platforms, ''Pro360'', claimed that it has reached 100,000 cases or projects per week. However, we still have little information about the development of gig economy in Taiwan. Who are these workers? What are the distributions of their demographics? What are their working conditions? And what is the labor relationship between the platform itself and the workers? What types of social protection are applied to these workers? More investigations are needed to answer the prior questions. Through a survey research method, our study portraits the profile of gig economy in Taiwan. From the analysis of the survey and interview findings, we find that current platform economy participants are relatively optimistic about this type of work. Most of them are regarded themselves as self-employed workers in the platform economy. These workers regard the gig economy with more advantages than the disadvantages. They also demonstrate high intention to continue working as a gig worker. However, they received very little social protection form platforms or even from the social protection system. Based on these findings, some specific policy suggestions are proposed.