商務日語能力測驗內容分析與台灣日語學習者對其之感受狀況

An analysis on the content of BJT and the problems of Taiwan Japanese learners about BJT

商務日語能力測驗（BJT）試題的解析應可適度掌握商務日語溝通上之表達特色，且針對日語學習者在BJT 受測後的感受狀況做調查應可在教學指導帶來啟示。因此，本篇論文以BJT 試題為題材，以79 名通過日語能力檢定N2 級以上的台灣日語學習者為調查對象，分析BJT之試題內容與學習者測驗後之感受狀況。分析結果整理如下:(1)可將試題中出現的會話場景分類成上司指示、社內商討、簡報提出、外來接洽、照會寒暄、公司拜訪、下屬報告、面談面試、社內聊天、電話對應、對外聯絡、資訊解析共12 類型。(2)試題的第一、二單元都可看到較多上司指示與社內商討的場景設定，且第二單元更可發現許多需資訊解析的場景。另亦詳細整理出上司指示的場景中指示要求、指示、指示收受之表達特徵。(3)試題中出現頻率較高的語彙仍以初中階程度的語彙較多。(4)中高階程度的日語學習者們之強項是附有相片圖畫的簡短聽解題與簡短的讀解題；而其弱項則是時間較長的對話型聽解與高階程度的語彙及文法。(5)此次受測者們雖擁有中高階程度之日語能力，對BJT 裡出現的商務相關語彙表達的理解力卻不理想。(6)整理學習者於BJT 受測後的感想後，發現擁有高階日語程度的台灣日語學習者們仍對日語尊敬與謙讓表達的區分不夠拿手；對日本的商務慣用表達及習性之理解不夠熟悉等6 項共同的問題。

The purpose in this paper is to grasp the features of Japanese business communication by analyzing Business Japanese Proficiency Test(BJT), and to find out a good direction to instruct Japanese learner in Taiwan by examining their problems about BJT. After analyzing the content of BJT, 79 Japanese learners in Taiwan who had passed at least N2 level of JLPT are invited to answer BJT questions and to talk about their thinking of BJT. The results of analysis are summarized as follows: 1. The conversation scenes appeared within BJT can be classified into ''superiors' instructions, inter-company discussion, brief presentation, external arrangement, note greeting, organization visiting, subordinate reports, interview, inter-company chat, telephone correspondence, outside contact, information analysis'' with total of 12 types. 2. The scene of superiors' instructions and inter-company discussion has been frequently seen at the unit 1 and 2 of BJT, and the scene of information analysis can be found especially conspicuous in the unit 2, In addition, the details of the scene for supervisors' instruction have also been sorted out the expression characteristics of instruction requirements, instructions and instruction receipt. 3. Vocabularies of beginning and intermediate level are the ones with higher frequency appeared within BJT. 4. The learners are good at short listening comprehension questions attaching with photo and short reading comprehension questions, but not good at ''long listening comprehension questions'' and ''advanced grammar and vocabularies'' in BJT. 5. Even with higher level Japanese capabilities, the participants don't perform well on the understanding of the expression within BJT. 6. Advanced Japanese learners in Taiwan have been conscious of 6 common issues in BJT, such as Japanese politeness, business Japanese communication features, etc.