團隊領導風格、團隊內部互動與團隊服務績效之關係──以大學學生社團服務學習活動營隊為例

Exploring the Relationship among Team Leadership Styles, Team Interaction and Team Service Performance for Service-Learning Activity Camps of Student Clubs in Southern University

本研究目的在探討大學生參與社團服務學習活動營隊對領導風格、團隊內部互動 與團隊服務績效之關係，本研究方法為問卷調查法，採立意抽樣方式抽出南部 8 所大 學，計有 21 個服務學習團隊的 296 位社團成員為研究樣本。本研究主要測量變項包 括：團隊領導風格、團隊內部互動與團隊服務績效，使用描述性統計分析、相關分析 與結構方程模式分析數據資料。研究結果發現：1.團隊領導風格、團隊內部互動與團 隊服務績效關係之理論模式與資料是適配的；2.團隊領導風格會正向影響團隊服務績 效，團隊領導風格會正向影響團隊內部互動；3.團隊內部互動會正向影響團隊服務績 效；4.團隊內部互動在團隊領導風格與團隊服務績效間具有中介效果。最後，在實務 上，建議加強社團服務學習成員之間溝通與合作，妥善運用團隊所需要的領導方式、 強化團隊資源的運用與控管，同時在後續研究方面可加入混合研究模式，以擴大研究 的成效與貢獻。

The purpose of this study was to explore the relationship among team leadership styles, team interaction and team service performance for service-learning activity camps of student clubs in Southern University. For this study, a questionnaire was used and a purposed sampling method was adopted. Data were obtained from 296 effective responses, from 21 service teams. Pearson correlation analysis and SEM analysis were used to analyze the data. The results showed the following findings: A. The proposed SEM model for student clubs among team leadership styles, team interaction and team service performance fit the data well; B. There was a significantly positive effect for team leadership styles on team service performance; C. There was a significantly positive effect for team leadership styles on team interaction; D. There was a significantly positive effect for team interaction on team service performance; E. Team interaction was a mediating effect of team leadership styles and team service performance in service-learning activity camps of student clubs. Finally, based on the findings, the study provided some suggestions in educational practices. It is recommended to promote communication and cooperation among clubs' service-learning members, apply the proper leadership styles required by the team, and strengthen the use and control on team resources. Moreover, a mixed research model can be added to future studies to expand research performance and to add to the contribution of the research.