影響環保組織公民行為的前因之研究：兼論心理契約的干擾效果

The Influence Factors on Organizational Citizenship Behavior for the Environment: The Moderating Effect of Psychological Contract

本研究採用社會交換理論為依據，旨在了解影響員工環保組織公民行為之因素，探討員工知覺組織支持、心理契約、組織承諾、工作滿意度與環保組織公民行為之間的影響。本研究以中部某大學觀光科系友進行問卷的發放，以做為全台組織企業員工環保組織公民行為影響因素之探討，有效問卷為409份。資料分析方法採用驗證性因素分析及迴歸分析進行變項因果機制之分析。研究結果發現，員工知覺組織對組織承諾與工作滿意度及環保組織公民行為具有正向關係。研究結果發現，員工組織承諾與工作滿意度對環保組織公民行為具有正向關係。研究結果發現，員工心理契約對知覺組織支持和組織承諾不具正向干擾作用，員工心理契約對知覺組織支持和工作滿意度不具正向干擾作用。本研究提出企業之環保公民行為策略之建議與後續研究方向，作為實務界與學術界之參考。

Based on social exchange theory, this study aims to understand the factors affecting the organizational citizenship behavior for the environment of employee, and to explore the influence between employee perception organization support, psychological contract, organizational commitment, job satisfaction and organizational citizenship behavior for the environment.The objects of the study are employees in different companies. Among these, effective questionnaires are 409 pieces. Then, AMOS and SPSS 20 are employed to analyze hypotheses. The result shows as the followings: (1)Perceived organizational support has a positive influence on organizational commitment; (2)Perceived organizational support has an active effect on job satisfaction; (3)Organizational commitment has a positive effect on organizational citizenship behavior for the environment; (4)Job satisfaction has a great influence on organizational citizenship behavior for the environment; (5)Perceived organization support has a positive effect upon organizational citizenship behavior for the environment.; (6)Psychological contract doesn’t have a positively disturbing perceived organizational support on organizational commitment; (7)Psychological contract doesn't have a positively disturbing perceived organizational support on job satisfaction. According to the results, some conclusions and suggestions are brought up to be the references when business organization wants to carry out policies or do researches relative to environmental protection.