台日大學生不滿表現之考察

A Comparative Study of Complaints Expressed by Japanese and Taiwanese students

本研究為探討台日雙方大學生有關不滿表現之策略，以台日雙方大學生為調查對象，完成談話測試表（DCT）之測試。從調查結果得之，台日雙方大學生整體使用傾向皆以「直接型不滿表達」「理由說明的要求」「改善要求」等策略為主。日本大學生在與對方關係為不熟悉以及位於晚輩的情況下，即使感受到不滿，卻選用「不表達」的策略比率上明顯高於台灣大學生許多，為本調查結果之特色。另外台灣大學生在不滿表現上之策略選擇不太受「親疏關係」「上下關係」之影響。

The purpose of this study is to investigate the manner of dissatisfaction used by Chinese native speakers in Taiwanese Universities, Japanese native speakers in Japanese Universities. The following account results from this paper: 1) It is concluded that these two groups are similar in some strategies for dissatisfaction. Some strategies embrace “Express directly” “Demands of explanation” and “Press for reforms to be made”. 2) It is differences in the expression of dissatisfaction between Chinese speakers and Japanese speakers. Especially, the strategy of “no expression”. 3) Human relations can have a major effect on the expression of dissatisfaction in Japanese native speakers in Japanese Universities, but not in Chinese native speakers in Taiwanese Universities.