幼兒園教師情緒勞務、工作倦怠對離職傾向之研究

Research on the Correlation between Preschool Teacher's Emotional Service, Job Burnout and Turnover Intention

本研究旨在探討幼兒園教師情緒勞務、工作倦怠及離職傾向的現況、三個變項的相關情形及預測作用。以高雄市私立幼兒園的幼兒園教師為研究對象，研究工具為「幼兒園教師情緒勞務、工作倦怠及離職傾向調查問卷」，研究方法採用問卷調查法。研究所得資料以描述性統計、t檢定、單因子變異數分析、相關分析及迴歸分析等方法進行分析處理。期間共發出450份問卷，回收435份問卷，回收率為96.7％。扣除填答不完整之無效問卷，共得到有效樣本432份進行統計分析，有效問卷率為96％。經研究結果發現：1.私立幼兒園教師情緒勞務越高引發工作倦怠也會越高；2.私立幼兒園教師情緒勞務越高越容易產生離職傾向；3.私立幼兒園教師工作倦怠越高造成離職傾向越高。本研究結果可提供私立教保相關業者、學術及政府單位，對於私立幼兒園教師的情緒勞務對於工作倦怠及離職傾向彼此之間關聯性進行研究。 The purpose of this study was to investigate the current status of preschool teachers' emotional service, job burnout and turnover intentions, and to discuss the relationship between the three variables and the predictable behaviors. The research object came from a private kindergarten in Kaohsiung. The study used the questionnaire survey as the method. The data obtained from the study were analyzed by descriptive statistics, t-test, single-factor variance analysis and regression analysis. During the study, a total of 450 questionnaires were given out and 435 questionnaires were collected. The response rate was 96.7%. After deducting invalid questionnaires, a total of 432 valid samples were collected for the statistical analysis. The effective questionnaire rate was 96%. Three major findings suggested that the higher the emotional workload they took, the higher job burnout they had; the higher the emotional workload they had, the more likely they were to leave their jobs; and the higher job burnout they felt, the higher turnover intention they showed. The results of this research can provide as the references for the education-related businesses and the academic agencies on the research topics about preschool teachers' emotional labor, job burnout and turnover intention.