以平衡計分卡的觀點探討團隊績效與護理領導型態之關聯

The Relationship Between Team Performance and Nursing Leadership Styles: A Balanced Scorecard Approach

目的：旨在以平衡計分卡為架構下探討護理團隊績效與護理領導型態之關聯性。方法：研究對象為某醫學中心144位護理主管，調查其領導特性，並同時回溯收集護理團隊績效資料依平衡計分卡系統分類，分析團隊績效與領導型態之相關性。結果：護理領導者的轉換型態分數高於交易型態，轉換型領導分別與內部流程構面（r＝.22－.24, p＜.05）、顧客構面中的（r＝0.18－0.21, p＜.05）部份績效指標有顯著正相關，另與績效的學習成長構面之指標也呈顯著正相關（r＝.18－.20, p＜.05）。結論：研究發現績效表現與領導型態之間有部份的關連性，可供臨床擬訂績效相關策略之參考。 This study aims to discuss the relationship between leadership types and team performance in nursing workplaces. A total of 144 nursing managers was recruited from a medical center to complete the survey of Multifactor Leadership Questionnaire. Meanwhile, retrospective data of sixteen indexes of nursing administration were also collected and further classified by mapping Balanced Scorecard system to represent team performance. The results show that the score of Transformational Leadership is higher than Transactional type. Transformational Leadership is significantly correlated with the indicators of the Internal Process (r = 0.22 - 0.24, p < .05) and Customer (r = 0.18 - 0.21, p < .05). It is also obviously related to Learning/ Innovation dimension(r = 0.18 - 0.20 p < .05). The study may offer a reference for clinical managers when making policies such as implementation of team performance improvement. (Tzu Chi Nursing Journal, 2019; 18:1, 63-76)