運用資料包絡分析法評估基層地政機關之經營績效

Evaluating the Aministrative Efficiency of the Local Land Offices Using Data Envelopment Analysis

地政工作，經緯萬端，地政法令，多如牛毛，政府近年來積極提升行政效能及為民服務品質，已開發運用現代科技進行各項土地行政業務電腦化作業，為衡量基層地政機關之行政經營績效，因此，做此項評估績效之研究。本研究透過資料包絡分析法來評估基層地政機關─地政事務所經營效率，其中投入項變數為預算、廳舍土地面積、廳舍建物面積及資訊設備等四項變數；產出項變數為為民服務單一窗口（筆數）、土地及建物登記（筆數）、土地及建物複丈（筆數）、土地及建物複丈（面積）、土地登記地籍謄本（張數）、編製土地現值表（筆數）、非都市土地編定管理（筆數）及非都市土地編定異動（筆數）等八項變數，並以南投縣5所、雲林縣6所、嘉義縣4所、嘉義市1所、台南縣8所共24所地政事務所之91、92、93年度資料作為分析基礎，本研究是將不同年度的同一事務所視為三家不同的決策個體，藉由資料包絡分析法的評估結果，提供各地政事務所管理改善之參考。本研究結果如下：1.在績效改善上，透過CCR模式及BCC模式分析，較需改善的部份CCR以廳舍建物面積投入、BCC以廳舍土地面積投入減少最多，另兩個模式中產出項最需增加的是非都市土地編定異動。2.在受評的地政事務所中，有44所是屬於規模報酬固定階段，9所為規模報酬遞增階段；另外有19所為規模報酬遞減階段。3.在有效率的地政事務所中，由CCR模式可得34所，BCC模式則有44所，至於各具效率的地政事務所中，其穩定程度，則可由其被參考次數的多寡而定。 The work and related laws of Local Economics are both complicated. Taiwan Government has been putting a lot of effort on promoting administrative efficiency and the quality of public services. There has been much achievement in computerization of miscellaneous land administration process. The purpose of this research is to evaluate the administrative efficiency of Local Land Offices using Data Envelopment Analysis. The four input items in this Data Envelopment Analysis are: budget, office land area, office building area, and computer facilities. The eight output items are: one stop service(times), land and building registration(times), land and building survey correction(times), land and building survey correction(area), land registered document(pages), making current land value table(times), management of non-urban land assignment(times), alteration of non-urban land assignment(times). The research has been based on data from 24 Local Land Offices from the year of 2002 to 2004 : 5 in Nantou County, 6 in Yunlin County, 4 in Chiayi County, 1 in Chiayi City, and 8 in Tainan County. The data from the same Local Land Office in three subsequent years were analysed as 3 separate decision-making individuals. The results of the research will be used as a reference for Local Land Offices to improve their administrative efficiency. The conclusions of this research are: 1.In improving administrative efficiency, through the analysis of CCR and BCC model, among the input items, office building area in CCR need to improve first and office land area in BCC decreased most. In the other two models, alteration of non-urban land assignment need to be increased among the output items. 2.Among all the evaluated Local Land Offices, 44 of them are in the stage of fixed returns to scale, 9 of them are in the stage of decreasing returns to scale, and the other 19 are in the stage of decreasing returns to scale. 3.There are 34 efficient Local Land Offices from the CCR model, and 44 from the BCC model. The stability of these efficient Local Land Offices depend on their frequency of reference. 4.Through the t-test between efficient and non-efficient Local Land Offices, there is significant difference of the efficiency of all the input and output items between the two groups.

The work and related laws of Local Economics are both complicated. Taiwan Government has been putting a lot of effort on promoting administrative efficiency and the quality of public services. There has been much achievement in computerization of miscellaneous land administration process. The purpose of this research is to evaluate the administrative efficiency of Local Land Offices using Data Envelopment Analysis. The four input items in this Data Envelopment Analysis are: budget, office land area, office building area, and computer facilities. The eight output items are: one stop service （times）, land and building registration（times）, land and building survey correction（times）, land and building survey correction（area）, land registered document（pages）, making current land value table（times）, management of non-urban land assignment（times）, alteration of non-urban land assignment（times）. The research has been based on data from 24 Local Land Offices from the year of 2002 to 2004 : 5 in Nantou County, 6 in Yunlin County, 4 in Chiayi County, 1 in Chiayi City, and 8 in Tainan County. The data from the same Local Land Office in three subsequent years were analysed as 3 separate decision-making individuals. The results of the research will be used as a reference for Local Land Offices to improve their administrative efficiency. The conclusions of this research are: 1.In improving administrative efficiency, through the analysis of CCR and BCC model, among the input items, office building area in CCR need to improve first and office land area in BCC decreased most. In the other two models, alteration of non-urban land assignment need to be increased among the output items. 2.Among all the evaluated Local Land Offices, 44 of them are in the stage of fixed returns to scale, 9 of them are in the stage of decreasing returns to scale, and the other 19 are in the stage of decreasing returns to scale. 3.There are 34 efficient Local Land Offices from the CCR model, and 44 from the BCC model. The stability of these efficient Local Land Offices depend on their frequency of reference. 4.Through the t-test between efficient and non-efficient Local Land Offices, there is significant difference of the efficiency of all the input and output items between the two groups.