科學博物館展示維修的兩種觀點

Two Different Perspectives on Exhibit Maintenance in Science Museums

現代科學博物館常見的互動展示，若有損壞狀況發生，往往會有到底是設計製作階段考量不周，或是開展之後維修保養不力的討論。本文以國立科學工藝博物館為場域，分別從維修人員及規劃人員的觀點探討對展示維修的看法差異。本文從訪談資料中試圖釐清規劃人員與維修人員的角色衝突面向：時間的壓力對雙方而言都是存在的，開展前的基礎若未打好，開展後的問題就多，可能出現維修人員處理不了，還是回到規劃人員的更新責任上；互動展品維修後的展示效果如何，需有相同的認知才不會產生教育意涵減弱的遺憾；從規劃人員與維修人員對展示的角色任務，來討論設計理念與現實維修之間如何取得平衡點。而這幾個面向的結果共同指向需要有目標的認同度、加強彼此的溝通才是弭平雙方人員歧見的法門。

Interactive exhibits have become more and more common in modern science museums. In the event of damage; however, disputes tend to be triggered over whether incomprehensive considerations during design and fabrication stage or poor repair and maintenance during the exhibition are to be blamed. Based on the setting in National Science and Technology Museum, this paper explores the difference in perspectives between design/planning team and maintenance crew of exhibits. Clearing-up of conflicts between different role responsibilities of design/planning team and maintenance crew was attempted through interviews. Findings include: Given both sides being exposed to time pressure, if pre-exhibit planning is not properly done, various issues and problems would be expected during the exhibition and could be so severe as to be beyond maintenance crew's capacity and needs to be renewed by design/planning team; the regret for decline in educational implications of repaired interactive exhibits can only be avoided based on shared cognition in exhibition effects; the balance between design concept and actual maintenance capacity should be reached through prior discussion based on different job duties of design/planning team and maintenance crew. Results derived from the above aspects lead us to the understanding that shared cognition in goals and effective communication would be the only correct approaches to prevent diverged opinions of both sides.