薪資激勵制度對公車駕駛員薪資壓力、滿足與工作績效之影響

CORRELATION BETWEEN SALARY STRUCTURE AND BUS DRIVERS’ STRESS, SATISFACTION AND PERFORMANCE

駕駛員的薪資制度是影響公車服務品質之關鍵因素。本研究首先回顧薪資問題之研究現況與業者薪資設計實務，其次提出本研究之概念性模式與假設，並以 6家臺北市公民營公車公司、184位駕駛員進行實證分析。研究顯示，底薪低並不必然構成駕駛員的薪資壓力，因營收與工作天數門檻值的訂定造成薪資收入的巨幅門檻，才是造成駕駛員薪資知覺壓力的主要來源。不同薪資制度的駕駛員在薪資滿足感、薪資知覺壓力及工作績效等構面，均呈顯著差異。而由線性結構關係模式之分析亦知薪資知覺壓力負向影響薪資滿足感、薪資滿足感正向影響工作績效，而薪資知覺壓力與工作績效則無顯著關聯。本研究並針對研究結果提出一些策略性建議供公車業者擬定薪資制度參考。

The salary of bus drivers and its structure are key factors affecting bus service quality. In this study, a conceptual framework and several hypotheses are proposed based on the literature review. An empirical study works on six Taipei city bus companies and 184 bus drivers is conducted to know if different salary structures cause different stress and satisfaction of pay perceived by bus drivers and then result in different operation performance. The results show that the threshold of revenue objections will cause salary stress perceived by bus drivers. Bus drivers with different salary structure perceive different stress and satisfaction of pay significantly. According to the analysis of LISREL, we know that salary stress and satisfaction are negative correlation; salary satisfaction will affect operation performance of drivers positively. Finally, several strategies of salary structure are suggested in the study to improve the quality of city bus service.