運用品質改善循環提升教學滿意度

Improvement of Student Satisfaction Using PDCA Cycles

目的：為提升新進藥師對PGY訓練計畫課程教學滿意度，本專案運用PDCA手法，針對學員滿意度較低的項目進行檢討。方法：首先給予受訓的11位學員進行教學滿意度調查，針對滿意度較低的9個項目，再由5位教師評分，選出兩個項目進行改善。對策方案介入後，再請受訓中的學員做滿意度調查並分析結果。結果：改善後教學品質整體滿意度，由改善前3.3分提升至4.4分，「教學時間充裕，足夠學完全部的課程內容」及「教師教學前準備充分，內容完整」的滿意度分別提升52%及29.4%。結論：滿意度問卷及品質改善循環手法，不僅有效提升教學品質，同時也顯著提升學員對教學的滿意度。關鍵詞：教學滿意度、品質改善循環、畢業後臨床訓練計畫。

Purpose: We designed this project to improve satisfaction among new pharmacists in the PGY training program. We used the PDCA approach to improve items with low student satisfaction. Method: Student satisfaction surveys were completed before intervention by 11 trainees with five teachers. We selected two of the nine items with low student satisfaction for improvement. The trainees were surveyed again after intervention and the results were analyzed. Result: The level of overall student satisfaction improved from 3.3 to 4.4 points Satisfaction with 'adequate teaching hours for the whole curriculum' and 'teachers are adequately prepared' improved by 52% and 29.4%, respectively. Conclusion: The satisfaction survey and PDCA approach not only effectively enhanced the teaching quality but also greatly improved student satisfaction with teachers.