醫療品管專業人員六大核心能力

Six Core Competencies for Healthcare Quality Professionals

品質專業人員在醫院管理是不可或缺的重要角色，其工作特性充滿變化與挑戰；然豐富的專業知識、嫻熟的技能及良好的態度，需仰賴培訓與經驗的累積。讓學校教育與實務做結合，縮小學術與實務界的差距，提升品管專業人員的職場留任率，將是醫院培植品管人才的重要挑戰。美國醫療品質協會（National Association for Healthcare Quality, NAHQ）建議品管專業人員的六大核心能力，包括績效與流程改善、群體健康與照護轉移、資料分析、病人安全、法規與評鑑、同儕審查與當責，以作為機關學校或醫療機構擬定品管專業人員訓練課程時的參考。本文將其對應臺灣醫療環境及重要政策，整理作者對於品質管理實務經驗，將執行策略分成一般品管人員及管理者職責，提供品質管理專業人員及機構在評估、培植和發展專業核心能力時對基本修煉的詮釋及參考。

Healthcare Quality Professionals(HQPs) play a crucial role in hospital management. The job of an HQP is dynamic and full of challenges. It takes adequate time and training to accumulate professional knowledge and skills and to develop a positive attitude. Combining academics with field practice and increasing HQP retention rate are tough challenges faced by hospitals. The National Association for Healthcare Quality in the United States recommends six core competencies as references for the development of HQP training curricula at schools or medical institutions: 'performance and process improvement', 'population health and care transition', 'data analysis', 'patient safety', 'regulatory and accreditation', and 'quality review and accountability'. In this paper, we modify the core competencies to fit the Taiwanese healthcare industry and adhere to important national policies. We use the authors field experience in quality management practices to develop implementation strategies for 'advanced' and 'master' level responsibilities. We aim to provide references to HQPs and institutions for the assessment, training, and development of core capabilities.