家扶中心社工人員組織社會化、工作壓力調適對工作生活品質之研究

The Research into Organizational Socialization, Work Stress Coping, and Quality of Work Life of the Employees of Taiwan Fund for Children and Families

本研究旨在瞭解目前各縣市家扶中心社工人員在組織社會化、工作壓力調適對工作生活品質的影響情形。並比較不同人口統計變項在組織社會化、工作壓力調適及工作生活品質的現況，並探討組織社會化、工作壓力調適與工作生活品質相關情形。本研究採用問卷調查，並以家扶基金會所屬23縣市家扶中心社工人員為對象，共獲得有效樣本714份。回收資料使用描述統計、積差相關、多元迴歸分析進行資料處理，經過分析結果得到以下結論：一、家扶中心社工人員以女性為主，六成以上未婚、八成以上大學畢業、社工專業背景佔九成、職稱為社工員居多，年齡在30歲以下佔一半左右，工作年資以10年以下為主。二、家扶中心社工人員於組織社會化程度上的感受是高的、在工作壓力調適主觀知覺上是很好的、在工作生活品質的感受上是尚稱滿意的。三、家扶中心社工人員在工作壓力調適與工作生活品質呈現正相關，工作壓力調適愈好，對工作生活品質的覺知愈好。四、家扶中心社工人員在組織社會化的組織目標與價值上呈現正相關，愈是認同組織目標與價值，對工作生活品質的覺知愈好。

This research aims for realizing the extend of the influence among organizational socialization(OS), work stress coping (WSC), quality of work life (QWL), in social workers working in Taiwan Fund for Children and Families(TFCF). The research compares distinct demographic variables among organizational socialization (OS), work stress coping (WSC), quality of work life (QWL). It also employs questionnaire survey, targeting social workers across 23 TFCF branch offices, and gathering 714 valid samples. These samples are analyzed by descriptive statistic, correlation coefficient, multiple regression analysis, and the results reveal that: 1. TFCF employees are mostly composed of females; over 60 percentages of the females are single, over 80 percentages of them are graduates, 90 percentages of them are social work backgrounds, over 50 percentages of them are under 30 years old, and a majority of them hold a position as social worker, whose experiences are less than 10-year. 2. TFCF employees are highly sensitive to organizational socialization (OS), and significantly perceive of work stress coping, and sense a passable quality of work life. 3. For TFCF employees, work stress coping (WSC), and quality of work life (QWL) are positively correlated; literally, the healthier the coping, the preferable the quality of work life. 4. For TFCF employees, the organizational goals and the value of organizational socialization are positively correlated; literally, the greater apprehension the goals and the value, the more profound the sense of the quality of work life.