英文摘要 |
Taiwan's most popular transportation mode is scooters. Besides service quality, scooter manufacturers may pay attention to perceptions and acceptances of customers on their own brand. Because service quality and a customer's perception of the brand may affect a customer's acceptance, and these may also indirectly result in their different purchase intentions on the decision of the brand. Thus, this study uses demographic variables to understand their differences, and then discuss the impact of ‘service quality' and ‘purchase intention' on ‘brand image'. The data collected were analyzed by SPSS software for descriptive statistical analysis, independent sample t test, one-way ANOVA and hierarchical regression analysis. The results show that: (1) different demographic variables of consumers have significant influences on motorcycle service quality, brand image and purchase intention; (2) when customers have higher degree of satisfaction with the scooter service quality, they will have a higher scooter purchase intention; (3) the relationship between service quality and purchase intention has not been significantly moderated by brand image. But if customers are divided into high or low groups of brand image, there are statistically significant differences between service quality and purchase intention. Finally, the practical recommendations are provided. |